You are invited to get a first look deep-dive at Windows Server by registering… Read more. Today, we are announcing the general availability of Windows Server Microsoft Windows Server Blog. Many folks have been encountering network connectivity issues and other errors when running older versions of Symantec Endpoint Protection and Symantec Antivirus. Symantec confirms that this is a known issue and there are updates to resolve the problem.
For more information, please see the Symantec Knowledge Base article about this issue. Please note : If you are unable to upgrade promptly or remove the software, Symantec urges you to contact their technical support to determine if there are any workarounds available to you. The symptoms are varied, but many can be traced to lost connectivity issues to servers running this software.
Here are the most common symptoms you may experience that may help you diagnose this issue. Migration User. Antivirus Defintion is showing in Server with old. EG- Same issue was on Almost 15 Systems. I have tried to recover the corrputed defintion but still same Error. Hope it help to you.. Statistics 0 Favorited. Download Document. Please accept the terms of the copyright associated with this attachment before downloading it.
Click the link below to read the terms. Tags and Keywords. Feb 16, PM. Jan 03, AM. It's to helpful step and simple to troubleshoot. Verify that the script has been run as an administrator. If rebooting the device doesn't address the issue, upgrade to KB and try onboarding again.
The script failed to find it after several seconds. You can manually test it and check if it's there. Troubleshoot onboarding issues using Microsoft Intune You can use Microsoft Intune to check error codes and attempt to troubleshoot the cause of the issue. If you have configured policies in Intune and they are not propagated on devices, you might need to configure automatic MDM enrollment.
If none of the event logs and troubleshooting steps work, download the Local script from the Device management section of the portal, and run it in an elevated command prompt. Offboarding Possible cause: Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields.
Troubleshooting steps: Check the event IDs in the View agent onboarding errors in the device event log section. Onboarding has failed. Troubleshooting steps: Check the troubleshooting steps in Troubleshoot onboarding issues on the device. Currently supported platforms: Enterprise, Education, and Professional. Server is not supported.
Known issues with non-compliance The following table provides information on issues with non-compliance and how you can address the issues. Possible cause: Sense service's startup type is set as "Delayed Start". Sometimes this causes the Microsoft Intune server to report the device as non-compliant by SenseIsRunning when DM session occurs on system start.
Troubleshooting steps: The issue should automatically be fixed within 24 hours. If the deployment tools used does not indicate an error in the onboarding process, but devices are still not appearing in the devices list in an hour, go through the following verification topics to check if an error occurred with the Microsoft Defender for Endpoint agent. Events which can indicate issues will appear in the Operational pane.
You can attempt to troubleshoot them based on the solutions in the following table:. There are additional components on the device that the Microsoft Defender for Endpoint agent depends on to function properly. If there are no onboarding related errors in the Microsoft Defender for Endpoint agent event log, proceed with the following steps to ensure that the additional components are configured correctly. If the devices aren't reporting correctly, you might need to check that the Windows diagnostic data service is set to automatically start and is running on the device.
The service might have been disabled by other programs or user configuration changes. First, you should check that the service is set to start automatically when Windows starts, then you should check that the service is currently running and start it if it isn't. Use the command line to set the Windows diagnostic data service to automatically start:.
A success message is displayed. Verify the change by entering the following command, and press Enter :. Start the service. In the command prompt, type the following command and press Enter :. WinHTTP is independent of the Internet browsing proxy settings and other user context applications and must be able to detect the proxy servers that are available in your particular environment. To ensure that sensor has service connectivity, follow the steps described in the Verify client connectivity to Microsoft Defender for Endpoint service URLs topic.
If the verification fails and your environment is using a proxy to connect to the Internet, then follow the steps described in Configure proxy and Internet connectivity settings topic. The following only applies to devices that have not yet received the August version 4. The update ensures that Microsoft Defender Antivirus cannot be turned off on client devices via system policy.
Problem : The Microsoft Defender for Endpoint service does not start after onboarding. Symptom : Onboarding successfully completes, but you see error or error when trying to start the service. You must ensure that it's not turned off by a system policy. Depending on the tool that you use to implement policies, you'll need to verify that the following Windows Defender policies are cleared:.
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