Checked later in the month and it was not deactivated, called and spoke to Renz, he promised to deactivate it. I deactivated it prior to speaking with Renz, but apparently, as soon as you exit, it re-activates. Pretty sneaky and scammy if you ask me Never could apply for the free service - McAfee could not help nor could T-Mobile.
Why would Mcafee not help resolve this?? I was beyond frustrated at them. Also, found out that auto renewal had been set as active AGAIN despite my turning it off on sign up AND asking tech to uncheck it on call for help and calling specifically to have it deactivated.
Finally had enough of them today and called to cancel service, asked for email proof service was cancelled, and requested a refund for the second year of service. And they are arguing about refunding the second year. Mind you, each phone call involved transfers, extended holds on line no less than 23 minutes, long involved explanations from Rhoda, Raja and others about why they cannot cancel my subscription; cannot send email confirmation of cancellation and they want a supervisor to call me to handle it.
Who has time for this aggravation??? At this stage, I do not trust anything they say and prefer all further communication in writing. If you don't mind a company that ignores your preferences and treats you like an idiot, places you on hold for 20 minutes at a time, reads their answers from a cue card , then this is the company for you.
I cannot and would never recommend Mcafee to anyone. Too many other good companies that are better trained to serve the customer in a civil, ethical manner.
Find anyone but mcafee for your antivirus protection. I stopped using them due to pricing for multiple devices - 2 phones, 3 desktops and a laptop. Daily multiple popups and emails is harassment.
Hey sales department - take a freaking HINT! I cannot in any way recommend this company. They gave me trouble when calling, saying their service is good and important to protect a computer. Then they lied to American Express and said I only cancelled future renewal, and charged my mom who can no longer use her computer, even though it says its service can be cancelled within 60 days.
Founded in , McAfee is a longstanding and trusted name in antivirus software for consumers and business because of how the company has continued to advance products to keep up with a changing industry over the years.
Now a part of Intel Security Group, the brand will be eventually be renamed. Global threat intelligence: McAfee uses this process, which collects data from millions of sources from around the globe, to offer real-time protection against viruses and other malicious threats.
Protection for all devices: One McAfee subscription with a day money back guarantee includes antivirus protection for all PCs, Macs, iOS and Android phones and tablets and Android watches.
Anti-theft features for mobile devices lock down the device and can locate it when lost or stolen. Parental controls: This feature offers filtering and monitoring of what children can access and see when they are online. True Key Identity Manager: This is a secure software password vault that is used to log into mobile apps, websites and devices using a combination of facial recognition, fingerprint or devices. Home network scanning: McAfee can scan a home Wi-Fi network to detect unprotected devices.
Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Home Electronics and Tech Antivirus Software. Are you this business? Save Saved. Live agent Are you this business? About McAfee. Overall Satisfaction Rating 5 stars. Sort: Top reviews. Top reviews. Most helpful. Filter by: Any.
How do I know I can trust these reviews about McAfee? Page 1 Reviews 0 - 5. Original review: June 26, Overall it's a decent anti-virus software as long as you keep it updated which means you have to pay for it. Original review: June 15, I have used this virus protection for years and have never had any issues. Not sure how to choose? Original review: June 14, I like it because it's easy to use.
Original review: June 11, This is great software and have had for many, many years. Original review: Jan. Tech support did nothing at all. Still doesn't run at all, also they wanted to charge me more to figure out why their product wasn't working. The only one on that doesn't my whole computer When I allowed them onto my computer thru support web, they did an internal scan while I was watching them and when I asked what they were doing he tried to hurry and shut everything down and say it was nothing.
I spent 3 hrs trying to get this fixed and now have an unusable McAfee antivirus with no refund. How these people have any good reviews or even any business left is baffling. The only way I can think is fake reviews and paying people to give them 5 stars. They auto-renewed my "subscription" a month before it was to expire even though I no longer own or use the computer where it was originally installed.
You only have 60 days to cancel after the charge date not the expiration date which is 30 days later. I called early this afternoon to ask for a refund; CSR could not authorize it, said a supervisor would call back. They are quick to take your money but won't return it. This is Bs and I am a single mother who depends on this money to pay for food and gas. I am so beyond aggravated right now and all customer service says is sorry Make sure to use another protection plan because McAfee takes money out of your account without consent!
I have yet to have a good experience with McAfee's tech support. They arrogant and don't do anything. They have not been truthful and even destructive. First problem: Needed help to re-install my Security-as-a-service on my main computer.
The first thing the guy did was delete half the icons on my desk top which included some very important documents and then resorted the rest so I couldn't even figure out what he deleted. Was in shock that this twit deleted my files without so much as asking me first what they are. Second problem: The Total Protection on my other computer started having programs fail and sometime after boot up not be running.
When I called tech support they would just reset it and say see it is fine but when I asked why did it go down they would repeat it is fine now. When I tried to push for an answer they would just keep repeating that it is working now and not give me an answer. Even when this problem re-occurred each tech person refused to answer my question. Third problem: Started having similar problems with my Security-as-a-service where processes fail or my firewall would mysteriously be turned off.
Again the tech would just reset and turn it back on but would not check the integrity of the AV program. Again when I asked about what cause the problem they refused to answer me. Final problem: Started having problems with my main computer and while talking the Computer Tech Support they immediately said sounds like a virus.
Sure enough they found several infections some very serious that have been on my computer for several months. When I called McAfee Tech Support they gave me a double talk that there was nothing wrong with my system even though I had a log report the other AV I used to clean my system. It also turned out that my second computer was also infected. It was clear that the 2 AV programs I was using from McAfee were compromised and not fully working but yet when I was talking to a supervisor in the McAfee tech dept.
Bottom line: I have dealt with Tech Support for all kinds of product both domestic support and foreign. With any Tech Dept some people you get are better than others and a few that should be let go. With McAfee's tech support I never had such gross negligence and a corporate culture of evasiveness as I have experienced with McAfee's tech dept.
McAfee outsources all their tech support to another company and It is clear that this company does not care what you think or what happens to your computer or files. It does not matter how good McAfee's products are, if their Tech Support is bad then so are their products. I've already spent over an hour with McAfee's Customer Care Supervisor listing all the problems with their Tech Support and why I do not want to deal with them anymore. I am still waiting for them to call me as to what they are going to do about it.
You have to be kidding? Why would I ever use McAfee again?! I will be posting both the problem and your response everywhere I can. That is an absolute insult. For all I know my credit card information and everything else may be compromised and you won't cover even the cost of the repair! I will tell everyone I know about this and report it to the Better Business Bureau! Thanks for nothing! Thank you for contacting McAfee Customer Service.
I sincerely apologize for the inconvenience caused. I would like to inform you that we don't have an option to process refund for the charges made by the third party. We do have a free service in order to remove the virus from your computer. Since you are a loyal customer to McAfee, I have extended your license with McAfee as a token of our appreciation and understanding of your situation.
Please review below the new terms of your license. Please quote this number if you need to contact us with further questions. Description: I have had McAfee security center on my computer without any interruption, when all of a sudden the computer was taken over by an intruder. I ran several scans with nothing showing up. My passwords were being typed in whenever I tried to type anything by an external entity and programs were opening and closing.
Will you pay for that since obviously your software didn't protect my computer? Let me know ASAP. The first call the tech removed the viruses, or so I thought. He then installed reinstalled McAfee protection, or so I thought. Days later I had virus problems again. He said he'd check it later in the call.
At the close of the call he said that I would have to call to have them help me download since I did not have protection. I was given a choice of the following: Remove this program, Trust this program, or close this alert.
During this call, I was getting unwanted web sites on my screen, leading me to believe that I was getting more viruses again. I called this number twice and it did not work either time. I told her she would have to stay on the line with me and transfer me to that number so we could solve the problem.
However, she did not stay on the line. I then received a recording that I would have to pay for the call with my credit card.
0コメント