Quible and wait to be yours. You conserving can lead you to stimulate the convenience of you in reading this book Administrative Office Management 8th Edition , By Zane K. Quible Even this is forms of soft documents. Quible as the suggested book to review. This technologically up-to-date book provides readers with a comprehensive introduction to office management, focusing on what office managers actually do on the job. Current coverage includes technological advances and their impact on office administration and management—e.
For office managers and supervisors. Review "End of chapter work is excellent. From the Publisher Updated to keep pace with rapid technological advances, this comprehensive introduction to office management focuses on what office managers actually do on the job.
Written in an easy-to-read style with pedagogical aids throughout, it systematically explores the full range of office management topics -- office environment, employees, systems, functions. Technology—especially the desktop computer and the Internet—were unknown concepts when the first edition of this text was published in Today, technological advances have had a significant impact on the topics presented in the seventh edition of this text.
Although no one can definitively determine the future direction of administrative office management, we can be sure of one thing: It will change. The office will experience more change in the next decade than it has from until now. Managers and executives in companies of all sizes are focusing an ever-increasing concern on "the bottom line" because it is the most effective means of assuring their survival. The administrative office management field affects how well companies perform financially.
As companies maximize the efficiency with which they carry out their office operations, they will perform better financially. All managers and executives can maximize the effectiveness of their areas of responsibility by improving administrative office management. Accordingly, several fundamental changes were made in the basic structure of the current edition. Perhaps the most drastic are the inclusion of a new chapter on applications software and the elimination of the chapters concerned with word processing and office automation.
Some of the content of these two chapters has been incorporated into other chapters. The configuration of the five basic text units includes chapters dealing with these topics: Unit I: Principles of Administrative Office Management includes chapters dealing with these topics: the managerial process, the organizing process, and the communication process.
Unit II: Management of the Office Environment includes chapters dealing with office layout, office environment, and office equipment and furniture. Unit III: Management of Office Employees contains chapters dealing with the following topics: selecting office employees, developing office employees, supervising office employees, motivating, performance appraisal, job analysis, job evaluation, salary administration, work measurement, and productivity.
Unit IV Management of Office Systems includes chapters pertaining to systems analysis, computer technology, telecommunications technology, applications software, and records management and micrographics. Unit V Management of Office Functions includes chapters on forms design and control, office reprographics and mail services, quality and quantity control, and budgetary and cost control. Among the topics new to this edition include globalization, employee empowerment, work teams, focus groups, telecommuting, hoteling, computer vision syndrome, electronic resume banks, Web-based employment services, job instruction training, mission and vision statements, technostress, computerized performance appraisal, degree appraisal feedback, PPOs, knowledge management, palmtop computers, recordable CDs, DVDs, mirroring software, MANs, ISDN, ADSL, fax on demand, Internet fax, Internet, WWW, FTP, Usenet, Listserv, IRC, spreadsheet software, database software, scheduling software, digital stamps, and ISO certification.
Because most chapters are not dependent on either the preceding or following chapter, instructors have considerable flexibility in changing the order of coverage. Doing so will not impede learner understanding because chapter content is not interdependent.
Marginal notations are found throughout each chapter. Features found at the end of each chapter include review questions, discussion questions, projects and activities, a minicase, and a case. Describing the Job. Job Evaluation Methods. Adopting Job Evaluation Method.
Job Evaluation Committee. Salary Administration Program. Determining Salary Structure. Incentive Pay. Performance-based Pay. Trends in Salary Administration. Legally Required Benefits. Fringe Benefits. Nature of Work Measurement. Work Measurement Program. Work Measurement Techniques. Performance Leveling. Work Standards. The Productivity Dilemma. The Productivity Improvement Program. Productivity Improvement Techniques. The Systems and Procedures Concept.
New Developments in Systems and Procedures Design. The Systems and Procedures Staff. Designing or Modifying Systems. Systems and Procedures Tools. Computer Generations. Classifications of Computers. Components of Computer Systems. Computer Instructions. Distributed Data Processing. Managing Computer Problems. Data Warehousing.
Utility Computing. The Nature of Telecommunications. Telephone Platforms. Grade of Service. Telephone Features and Options. Unified Messaging. Other Devices Using Telephone Lines. Intraorganizational Communication Devices. Management of Telecommunication Services. Controlling Telecommunications Costs. Telecommuting and Telecommunications. The Internet. A Historical Perspective. Types of Applications Software. Sources of Applications Software.
Use of Integrated Applications Software Programs. Common Applications Software Used in the Office. Word Processing Software Programs. Spreadsheet Software Programs. Database Software Programs. Presentation Software Programs.
Desktop Publishing Software Programs. Scheduling Software Programs. The Records Cycle. Organizing a Records Management Program. The Records Management Manual. Document Management Systems. Imaging Systems. Forms Control Program. Types of Office Forms. Forms Design. Professional Forms Services. Organization of the Reprographics Center. The Copying Process. The Printing Process. The Imprinting Process. Auxiliary Equipment. Mechanical Devices for Transporting Internal Correspondence. The Mailroom.
The Process of Control. Objectives of Control. The chapter terms section gives the important terms found within the chapter. Each of these terms is shown in bold type at the point of first reference in the chapter. The chapter aim identifies the knowledge the student should possess after studying the chapter. The marginal notations ask a question about the material presented. The review questions at the end of each chapter provide questions that can be used to determine how well the material has been mastered.
The discussion questions are also designed to help the learner more quickly grasp the important concepts presented in the chapter and to become more knowledgeable about the topic of the chapter. The minicase in each chapter presents a situation, followed by two or three items requiring learner response.
The case presents details about a situation, along with a list of items to which the learner is to respond. Each minicase and case is designed to give the learner an opportunity to apply important chapter concepts. The instructor's manual contains a variety of information, including suggested time schedules for a two-term course, a semester course, or a term course, as well as sample course objectives and suggested teaching procedures.
Other content includes supplementary teaching material, identification of helpful software programs, answers to review questions and discussion questions, examination questions, solutions to the minicases and cases, and lecture notes with examination questions. Also included is an electronic test bank for instructor use in creating course examinations. The Web site includes several types of information, including interactive examination review questions for each chapter and the text comprising the PowerPoint slides.
Inclusion of up-to-the-minute material as the hook went into production. Focus on the learning process and student mastery of important course concepts. Emphasis on and recognition of the human element, the critical link in any office.
To my wife, Patricia, words are inadequate to express my appreciation for your support during this undertaking. Also acknowledged is the assistance provided by Delia Uherec, an administrative assistant at Prentice Hall. The assistance of Su Zhang, my graduate assistant, and Linda Wheeler, my secretary, is also acknowledged and greatly appreciated. Zane K. Quible Stillwater, OK. For example, one certification that the book recommends, harps on, and tests on doesn't even exist anymore.
Also, even though this edition was copyrighted in , most of the online supplements put out by the publisher and emphasized in the book are not available anymore. In a nutshell, this book is woefully out of date. Quible Kindle. Posting Komentar. Selasa, 11 Juni [T Quible Stillwater, OK Most helpful customer reviews 0 of 0 people found the following review helpful.
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